About Us:

ACTO is a field force effectiveness platform purpose-built for the Life Sciences industry that ensures reps are always competent and confident in HCP interactions. Optimized for product launches, new hire onboarding, and sales meetings, ACTO supports rep competency by unifying field force training, certification, coaching, resources, and knowledge reinforcement for a seamless and personalized experience. With ACTO, Sales, Marketing, and Commercial Learning & Development leaders have unmatched visibility into rep behaviour and performance, so they can take action to drive commercial excellence.

About the Role:

As the People & Culture Manager at ACTO, you will play a crucial role in fostering a positive workplace culture and supporting every stage of the employee lifecycle, thereby contributing to the organization’s strategic goals. This role involves managing all aspects of Human Resources, including full-cycle recruitment, employee relations, benefits management, compliance, performance management, and organizational development. We are looking for a passionate individual with exceptional organizational skills who is creative, process-oriented, enjoys problem-solving, and maintains a positive attitude to join our team!

Reporting to: Chief Financial Officer

Location: Remote Canada

Key Responsibilities:

Company Culture and Morale:

Enhance employee morale and engagement through regular initiatives and assessments using engagement surveys.
Cultivate strong relationships with leaders and employees to establish trust and a reputation as a professional and reliable HR leader, advocating for a positive culture and high morale.

HR Operations Management:

Draft HR policies and procedures while ensuring legal compliance
Maintain and update HR
policies and procedures.
Ensure the HRIS system (Collage) is the system of “truth.”
Responsible for completing annual SOC Audits for various HR controls.
Responsible for onboarding new employees, which includes working closely with IT for setup and conducting first-day orientation sessions for new hires.

Talent Acquisition & Talent Development:

Build a strong employer brand and hiring strategy; lead recruitment efforts and ensure diversity, equity and inclusion (DEI) is always top of mind.
Work with People Leaders on hiring needs and walk them through the recruitment framework.
Manage termination processes, which entails coaching leaders on proper protocols when necessary.

Implement and work with people leaders to build comprehensive onboarding, training, and development programs.
Build Campus Program to attach talents from various colleges and universities.

Performance Management:

Manage performance management processes.
Streamline HR forms and processes to support business goals.
Manage Performance Improvement Plans (PIP).

HR Advising & Employee Relations:

Provide counsel and guidance to employees and management for people related concerns; foster transparency and cross-functional collaboration.
Resolve complex employee issues; ensure compliance with HR laws and regulations.

Benefits Management:

Manage health and wellness programs including benefits, compensation, insurance, and leave policies.
Review and update benefits plans to ensure they meet employee needs and align with company goals.
Manage relationships with benefits providers, brokers, and third-party administrators (TPAs).
Educate employees about available benefits options and help troubleshoot issues.

Strategic Partnership:

Align HR strategy with business goals; manage change initiatives to improve efficiency and satisfaction.

Organizational Development:

Support succession planning and foster a culture of engagement and continuous improvement.
Map out competency frameworks and build career pathing for employees.

To be successful in this role, you’ll need:

Bachelor’s degree in Human Resources, Business Administration, or related field
5+ years of experience in HR, ideally in a generalist role
Strong understanding of HR best practices and labour laws in North America
Must have excellent communication skills - outstanding written communication skills, particularly in writing, with the ability to effectively convey complex ideas and sensitive information.
Must have a strategic mindset capable of comprehending both strategic initiatives and operational functions.
Highly organized with exceptional attention to detail
Ability to work effectively in a fast-paced, dynamic technology environment
Proficiency with HRIS and similar tools
Ability to work independently and have excellent work ethics

Nice-to-Haves:

Previous experience in a SaaS or tech company is highly desirable.
Experience in the healthcare and/or life sciences industry is desirable but not required
Certified Human Resources Professional (CHRP) designation is a plus

What you’ll enjoy about ACTO:

Industry leading, multiple award-winning technology
Results-driven and collaborate culture
Competitive compensation package
Company MacBook
Budget for work-from-home set-up
Monthly work-from-home allowance
Flex hours (overlapping with our core hours)
Work from anywhere
Full benefits package (health, dental, vision, EAP etc.)
Unlimited PTO
ACTO Be Human Days (ACTO’s additional PTO)

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process. We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.

ACTO

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People & Culture Manager