The Four Seasons Centre for the Performing Arts (FSCPA) is a 2000-seat + performance venue in the heart of downtown Toronto. The Centre is the home of the Canadian Opera Company and the National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events.

We are now accepting applications for the full-time position of Facility Coordinator, reporting to the Associate Director, Facilities.

WHAT WE OFFER

This Leadership role within the Canadian Opera Company offers several key attributes:

Competitive Salary and vacation package
Potential for professional growthand career advancement
Opportunity to work within a progressive, inclusive and welcoming arts organization
Employee Assistance Program
Extended Healthcare coverage
RRSP contribution plan after one year of service

OVERVIEW

Reporting to the Associate Director, Facilities, this position plays a critical role in ensuring patrons and guests have an exceptional experience when attending performances and special events at the FSCPA. Success requires effective management and development of colleagues, positive vendor/partner relationships, organizational skills and financial aptitude.

This is an in-person position, with limited ability to work remotely and will require some evening and weekend shifts.

This is a safety sensitive position.

KEY RESPONSIBLITIES

Facility Upkeep

Coordinating day-to-day logistics related to amenities, preventative maintenance, contractors, chattel, and deliveries
Coordinate and follow up on preventive maintenance, work orders and other operational functions
Make recommendations to the AD regarding best practices for resolving upkeep-related issues
Prioritize and propose on work requirements, securing necessary approval for upkeep-related projects from AD; follow up with required items and/or labor necessary to proceed with the approved project
Ensuring signage and posters around the facility is good repair, and changed as per provided schedule

People Management

Planning for and leading shift briefings, which support clear direction and expectations to line Facility Stewards.
Leading on job posting/s, interviewing, onboarding, training, and all related paperwork needed for new colleagues
Building an environment that prizes mutual respect, pursuit of excellence, and seeking efficiencies with current colleagues
Scheduling Facility Stewards to ensure proper coverage of/for events, performances and other activities in the building
Creating work plans, schedules and daily assignments for the Facility Stewards to ensure efficiencies within the department and follow up on assigned work and coaching staff as appropriate.
Keep organized and up-to-date employee files

Planning

Attending and conducting weekly meetings with various colleagues, staff groups, and rights/stake holders
Coordinating with the Facilities team including Facility Stewards, Building Operators, housekeeping staff, and contractors to ensure building is ready for scheduled events and performances.
Following Event Orders, 28-day, and Client generated documents, to resolve building and setup issues, as well as ensure appropriate resources are planned (people and materials)
Ensuring that the building is reset as needed between third party events and requirements for major tenants.
Responding to Colleague, Tenant, Vendor and Client requests in a timely manner
Inspecting the building for any rental items that did not get picked up and coordinate pick-up
Reporting any issues with budgets, employees, assets, health and safety and upkeep to AD

Financial Responsibility

Tracking time off (vacation, sick, bonus, lieu), and overtime incurred by Facility Stewards, as well as all processing of payroll, on time and with a high degree of accuracy.
Purchasing supplies and equipment as required by the facility, ensuring processing all purchases follow company bookkeeping methods and standards, and set budgets/forecasts.

Safe Workplace

Working in adherence to all health and safety protocols and ensure direct reports and vendors do as well
Assisting in developing and maintaining SOPs related to the department
Assisting and supporting team members with First Aid, Fire, or other incidents/emergencies as outlined in the GetReady Incident Management plan
Resolving health and safety concerns identified during walkthroughs/from other staff
Collecting and filing regulatory documents such as Liability Insurance, WSIB, Security licenses TSSA licenses, Occupancy permits

OFFICE MANAGEMENT

Ensure all administrative planning and related duties are kept organized, concise and efficient.
Keeping inventory of stock, tracking position within the building, and replacing material as needed to ensure supplies are always on hand, without overstocked.
Ensuring deliveries are logged properly, waybills collected and filed, and recipient receives their delivery
Assisting IT with printer issues as needed
Understand which assets are directly managed by you and your team, as opposed to those managed by the core crew of Production Services.
Functioning as primary contact for contractors, vendors, staff, and tenants

MAJOR TENANTS

Coordinating delivery and tracking of tenant specific materials such as food, furniture, programs, brochures, and posters
Ensuring inventories of programs and brochures are adequate to meet tenant’s expectations – Communicating shortfalls as needed.
Ensuring any specific client furniture/related setup requirements in the lobby, lounges and dressing rooms are completed as requested, on time.

OTHER

On occasion, support similar duties at other locations
Additional duties and task as required

Canadian Opera Company

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Facility Coordinator

APPRENTICE STAGE MANAGER