Job responsibilities

Job Description: Training Manager, Canada

Job Purpose

The Training Manager is responsible for training and coaching the Retail Teams on the Dior selling ceremony, product and client development to support the achievement of commercial goals.

Profile

Tasks And Responsibilities

Develop & facilitate Training Programs in the Retail Network including brand culture, product knowledge, selling ceremony, client development and employee induction, etc.
Evaluate training and development needs of Retail Network on an ongoing basis and provide regular follow-up to retail teams and corporate departments
Evaluate existing training programs, partner with the training team to revise or create new training programs based on business needs
Partner with Regionals, Merchandising, Visual, Events, CRM, and PR teams to develop product training on a seasonal basis
Track productivity reporting process, partner with Regional Leadership to coach and manage underperforming associates
Oversee orientation for new employees and store openings
Assist with floor support and spot coaching as needed when traveling throughout the retail network
Provide recaps on training recaps to Training and Retail Leadership Teams
Communicate with Retail Leadership to evaluate training level of all employees trained
Partner with Training Manager in worldwide zones to develop programs that are in line with global initiatives
Coordinate and Manage training calendar in support of seasonal launches, events and new store openings
Adjust priorities and manage time to most effectively support the business needs
Track effectiveness of training programs, and provide regular follow-up to sustain

Additional information

Requirements

5 Years of Training experience, preferably in a luxury or specialty retail environment
Strong passion and awarness for the luxury fashion industry
Ability to develop a strong understanding of the Dior brand image
Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
Ability to communicate in a clear and concise manner at all levels of the organization
Ability to listen actively to all and communicate material and instructions to others
Ability to follow the company’s policies and procedures
Strong computer presentation skills with an emphasis on Powerpoint and Excel
Ability to work a full-time schedule including nights, weekends, and holidays
Ability to travel frequently

Christian Dior Couture

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Training Manager, Canada