About the Role:

Fitzrovia is seeking to hire a Concierge to join our team. The Concierge acts as a brand ambassador, developing and maintaining a positive company image by efficiently interacting with all owners, residents, prospective residents, guests, and vendors. Concierge team members are critical to the tenant experience by providing exceptional knowledge and service, and are an integral part of the Property team. They are the face of the property and promote a sense of community with residents, employees and guests.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

Key Responsibilities:

Act as a brand ambassador for the Fitzrovia property, providing exceptional client service at all times.
Welcome residents and guests, answer the Concierge phone line, assist with package pickup, address resident inquiries and concerns, alert team members to general security (e.g., loitering), maintain general cleanliness of the front of house areas.
Answer guest, vendor and resident queries and help foster an open environment.
Assist with the tenant move-in / move-out process.
Manage the loading bay and help check-in / check-out vendors, resident deliveries, moving trucks, etc.
Acquire a broad knowledge of the community and surrounding area, including amenities and events.
Build strong relationships with current and future members of the apartment community.
Share resident feedback with the company to improve the resident experience.
Maintain a detailed record of resident preferences and use resident handbook as a guide.
Assist with the organization and execution of on and off-site resident events and initiatives.
Provide general resident services such as helping residents carry items to their suite, calling taxis, scheduling reservations, coordinating event tickets, etc.
Assist with stock of inventory within amenities.
Monitor and assist with amenity reservations.
Proactively communicate with other team members and management.
Review activity log and handover notes at the beginning of each shift, responding / actioning as required.
Maintain confidentiality regarding resident matters.
Adhere to all property guidelines and standards of performance.
Other duties as assigned.

Skills:

Effective communication and customer service skills.
Hospitality, Administrative or Retail experience preferred.
Computer literacy, including Microsoft Office, Google, etc. Comfort with basic technology.
Excellent oral and written communication skills.
Maintain calm and composed demeanor at all times.
Must maintain professional appearance and comply with dress code policy.
Ability to operate in a fast-paced environment.

Education:

High school diploma or equivalent required. Bachelor’s degree preferred.
1-3 years in a premier customer service / concierge setting preferred.

Hours of Work:

Concierge team members typically work 40-44 hours per week, and must be flexible with shifts and hours. Operations are 7 days a week between 7 am – 11 pm. Schedules may vary and overtime is occasionally required.

Video Interview:

We invite you to participate in a short, introductory video interview so we can learn more about your skills and experiences. If you would like to submit a video with your application, please click here:

https://hire.li/2a6a690

Why Fitzrovia:

Fitzrovia is a vertically integrated developer and asset manager of purpose-built rental communities across the Greater Toronto and Montreal Areas. Fitzrovia provides best-in-class development, construction, property and asset management of luxury purpose-built rental apartments with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have an investment bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in the GTA with over $9.1 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.

Job Types: Full-time, Permanent

Pay: $22.00 per hour

Benefits:

Company events
Dental care
Extended health care
Life insurance
Paid time off
Tuition reimbursement
Vision care
Wellness program

Schedule:

8 hour shift
Holidays
Weekends as needed

Supplemental pay types:

Overtime pay

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Fitzrovia Real Estate

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