What You'll Do;

As Golf Town’s Department Sales Manager of Hardlines, you will be responsible for overseeing customer service, sales, merchandise processing and operational functions in the Hardlines Department. Focus on driving sales through training, customer service and merchandise presentation.

Merchandise Presentation:

Ensures Company standards for merchandise presentation are met on a consistent basis.
Oversees implementation of merchandising and advertising guidelines; monitors pricing and verifies ad merchandise setup and signage are accurate in designated areas.
Ensures accuracy and timely completion of prices changes and price identification in designated area.
Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
Communicating regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
Ensure stockroom is maintained per the company standards.
Ensure smooth flow of merchandise from stockroom to sales floor.
Ensure discontinued merchandise is cleared out and that markdowns are appropriate.
Manage filing and labeling of impulse strips in area.
Manage price changes and transfers as directed by SSC and other stores.
Validate inventory on hand matched Retail Pro on-hands.
Handle special order follow-up, i.e. vendor and customer contact.

Pro-Shop/Club Fittings:

Source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately
Perform fittings (ball launch monitor, putter, driver, iron/wedge); conducts preliminary interview with customer; records customer’s swing and provides swing analysis; provides feedback to customer
Maintain overall housekeeping of work area including general maintenance on all equipment
Modify and repair manufacturer’s clubs to Golf Town standards
Act as liaison between customer and vendor regarding R.T.V.’s

Customer Service:

Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues.
Model customer service for associates and promote sales whenever interacting with associates and customers.
Ensure customers are accurately informed of daily advertising and promotions.

Sales:

Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly.
Communicate with associates regarding pertinent information on daily, event or seasonal business issues.
Ensure associates are utilizing suggestive sales techniques and adding on items to sales.
Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price.
Be familiar with golf apparel, equipment and accessories.
Possess golf product knowledge and be familiar with the product knowledge materials and vendor product lines.
Keep current on all new product information.
Communicate to store management any missed opportunities in sales due to product.
Understand Learning Management System (LMS) training requirements and participate in LMS courses.
Assist in product training for associates in the department and help conduct in-store product training meetings.
Assist in ensuring compliance and execution of company customer service and sales training programs.
Attend vendor clinics for products related to the department(s).
Ensure all Policies & Procedures (P&P’s) are followed in the department.

Leadership:

Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
Participate in annual performance evaluations for department associates.

Operations Management:

Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures.
Walk the floor regularly to manage the floor for daily MOD responsibilities.
Ensure compliance to all guidelines involved with safety, loss prevention and cash handling procedures.

What You'll Bring;

1-3 years experience in a retail environment or equivalent relevant experience. Previous management experience preferred.
Previous experience in a Golf Environment
Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
Affinity for luxury golf equipment, apparel and accessories, keen interest in golf and regularly keeping up to date with market trends and new innovations in golf retail
Strong communication and leadership skills and sound judgment.
Detail oriented and strong attention to customer service.
Prior merchandising and planning responsibility required.
Ability to execute company standards successfully.
Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly
Creative, innovative, energetic and enthusiastic

What We'll Give You;

A significant role in our mighty team, which shares a passion for the game of golf.
A supportive team environment where your contributions are valued & recognized, collaborating with and learning from industry experts.
Full PGA of Canada reimbursement.
The opportunity to participate in our Players Package program, receiving a complete package (with the newest equipment available!), which will be theirs to use for the 2024 golf season.
Flexible working hours and a full three weeks' vacation allowance.
Opportunities for professional development and career growth at Golf Town.
An unmatched benefits package with comprehensive health, dental, and vision coverage with Performance Bonuses and RRSP Contributions
Our incredible discounts at Golf Town, Sporting Life, and Team Town Sports, buying our products at cost price + 10% which can be shared with friends and family.

Work Hours:

Flex schedule - some weekends and evenings.
Work varied shifts, including weekends and holidays.

If you dream of a year-round career in golf and improving our customers’ game, show us your drive. Preference will be given to candidates who know the easiest way to fix a slice is to call it a fade.

Who We Are;

Our grass is greener...

It’s no secret that our people love golf. What you may not know is that Golf Town is a place where golf enthusiasts can put their love of the game to use, building and sharing their knowledge of the latest industry trends. We work together in a highly professional environment, spreading passion for the game through our Green Jacket Experience, giving our customers the best advice, equipment, apparel, club repair, services, and accessories. Our retail stores are a golfer’s paradise.

Golf Town has become the Home of Golf in Canada. With a robust online business and stores across the country, we provide everything customers need to play their best.

Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company. We are a prominent Canadian sports lifestyle retail organization comprising iconic banners: Golf Town, Sporting Life, and Team Town. Operating from coast to coast, our stores inspire Canadians to live an energetic lifestyle.

Golf Town is committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise our Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

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Golf Town Operating Limited Partnership

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Department Sales Manager Hardlines