We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

About the role:

We are seeking a Customer Service Specialist to join the Paramount Commerce Team. The Customer Service Specialist's primary responsibility is to provide our customers with exceptional experiences at every interaction point.

What will you do?

Respond to customers through our digital channels to quickly resolve their inquiries, requests and complaints
Clearly understand Paramount Commerce's products & services to effectively respond to customers
Work with various departments within the organization and seek resolution to customer inquiries in a timely manner
Ensure that all customer responses are complete, properly maintained and are managed by following our specific internal processes
Work with a process improvement mindset to identify challenges and suggest/provide recommendations
Monitor customer accounts for any potentially fraudulent activity, and take appropriate action where needed
Participate in special projects to improve product and service quality and customer satisfaction
Ability to work a variety of shifts that will fall between Monday to Sunday, 4:00AM - Midnight EST
Other administrative duties as assigned

What we are looking for:

College diploma or undergraduate degree in business or a related field
2 years of experience in a contact center environment, preferably in Chat and Email support
Understanding of contact center metrics and KPIs
Working knowledge of online payment rules and regulations is an asset
A positive, energetic, can-do attitude
Team player and collaborative
Effective verbal and written communication skills
Ability to multitask and use multiple digital platforms at once
Experience using Genesys Cloud is an asset

At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.

Paramount Commerce

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