Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $17.00 - $18.00/hour depending on experience + Bonus

This position is 100% remote - must live in Toronto.

Call Center Agent Job Summary

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments. Call Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
Work with existing customers by answering questions, taking payments and resolving concerns.
Make outbound calls to follow up on rental reservations.
Meet personal/team qualitative and quantitative targets.
Perform duties assigned by Supervisor(s).

Qualifications

Customer centric.
Sales driven with a can-do attitude.
Good computer skills.
Excellent verbal, phone, and email communication.
Ability to build relationships, (both internal and external).
Good problem solving abilities.
Multi-tasking is a must.
Ability to work weekends.

Benefits

Monthly Bonus Incentive Plan
Health insurance including medical, dental and vision
Life and Disability Insurances
Paid Time Off & Paid Holidays
Work from home

About SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

SmartStop Self Storage

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Call Center Agent - Remote from Toronto