Position Title: Cafe Supervisor, The Spoke

Supervisor: Spoke Cafe Manager

Hours of Work: Full-time, One-year contract

OVERVIEW:
The Cafe Supervisor is responsible for directing staff through a service impact role with a focus on shift management, customer service, quality control, and staff training. In addition, the Cafe Supervisor will contribute to the development of creative and innovative new menu items.

The Cafe Supervisor will strive for maximum efficiency and continual improvement of Cafe staff productivity. They will also train employees in methods of cooking, preparation, presentation, portion control, waste reduction and sanitization processes.

DUTIES AND RESPONSIBILITIES:

Operational

Directly perform hands-on work to ensure guest service standards and efficient operations in the Cafe
Contribute to the execution of all prep management systems including completing and monitoring the daily prep list.
Ensure all Spoke catering and bulk orders are prepared and delivered on time to customer specifications
Ensure proper storage and labelling of prepared products, adhering to product management system standards.
Ensure all Spoke product receiving systems are adhered to. Inspect product quality on arrival and look for missing items
Execute and ensure completion of all daily/weekly cafe cleaning checklists and duties
Use of daily labour cards to track and monitor daily cafe shifts, sick calls and make employee punch adjusts to ensure accurate labour tracking and payroll
Attend operational meetings as required
Execute managerial opening and closing duties as assigned
Other duties as assigned

Customer Experience

Maintain fast, accurate service, positive guest experience and ensure Cafe products are consistently made to Spoke recipe specifications and standards
Effectively deal with and remediate any onshift customer complaints
Ensure all Cashiers are knowledgeable when it comes to menu ingredients, allergy and special dietary accommodations for customers
Ensure that Cafe meal ticket time expectations are being met and used as a motivator to increase efficiency for the Spoke part-time team
Ensure all Cafe workstations are set up for maximum efficiency, reducing steps and saving valuable time when possible
Conduct Cafe line checks daily to ensure appropriate inventory levels, product rotation, portion control and that all sections are set up and rush ready

Financial

Assist the Cafe Manager in achieving budget targets through on shift reduction of labour, waste reduction, and maximizing recipe adherence.

Student Development / Training

Assist the Cafe Manager to recruit, interview, hire and discipline when necessary, part-time Cafe team members.
Develop employees by providing ongoing feedback, establishing performance expectations and ensure the completion and delivery of two performance appraisals for all Cafe staff, one per semester.
Contribute to the development, training, oversight and direction of Student Development positions in the Cafe
Assist the cafe Manager in the development of all Cafe training materials and policies in cooperation/approval of the Spoke’s Kitchen Manager.
Motivate and train all Spoke part-time Cafe staff using the Spoke’s Learning Management System as well as provide hands-on in person training.

Cleaning, Maintenance and Health & Safety

Ensure the Occupational Health & Safety Act, local health and safety codes, as well as USC Health & Safety policies are being adhered to
Promptly complete incident reports / forms for all accidents, injuries and incidents that take place in the Spoke and notify Senior Manager of any incident of injury, violence, harassment or other significant occurrence
Ensure that all equipment is kept clean and in excellent working condition through personal inspection, preventative maintenance and respond to any deficiencies communicated from Spoke employees
Ensure the training of Cafe employees in the safe operation of hazardous Cafe equipment and tools
Responsible for executing appropriate cleaning schedules for equipment, floors, walls hoods, other equipment and food storage areas
Responsible for training employees in sanitation processes and safe use of chemicals

Sustainability

Ensure staff are trained on and execute The Spoke’s sustainable practices in the preparation and service of food and beverage in the Cafe. This includes reducing food waste, composting, and focusing on energy consumption in the operation.

QUALIFICATIONS:

Skills and Abilities:

Computer Skills: Must be proficient with data processing software including Word, Excel, Powerpoint, Google docs, sheets, slides and calendar. Must have the ability to utilize computerized business tools such as email, learning management systems, POS, inventory management software and other appropriate online tools.
Business/ Math Aptitude: This position requires business and math skills with the ability to work accurately with cash.
Communication Skills: This position requires written, verbal and group communication skills.
Problem Solving/ Decision Making Skills: This position requires strong problem solving and decision making skills, and the ability to be flexible and adaptive in any situation.
Conflict Resolution: Ability to remain calm and professional in a stressful fast pace work environment. The ability to de-escalate and resolve conflict with customers, Spoke employees and fellow USC managers, which could involve irate or possibly intoxicated patrons or high stress situations.

Specialized Knowledge

Knowledge of preventative maintenance and troubleshooting of various Cafe equipment

Education / Experience

High School diploma or equivalent is required
Minimum of 2 years of experience in various Cafe positions including food preparation, barista, or expediter. Supervisory experience is an asset
A passion for food and service is a must

Certifications / Specialized training

First Aid Certified
Food Safety Certified (Basic Level)
WHMIS Certified
Fire safety trained - Western Fire Prevention

Any training and certifications needed for this position will be provided by the Spoke.

Interested in working with our dynamic team in a fast paced environment that focuses on staying current with student trends? Apply today!

The University Students’ Council of the University of Western Ontario is an equal opportunity employer. The USC is committed to providing accommodations to those with disabilities. If you require an accommodation, we will work with you to meet your needs.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $42,000.00-$45,000.00 per year

Benefits:

Dental care
Discounted or free food
Extended health care
On-site gym
Paid time off
Store discount
Vision care

Schedule:

8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Ability to commute/relocate:

London, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you eligible to work in Canada?

Work Location: In person

The Spoke, The University Students Council, Western University

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