Job Title: Customer Service Associate (Full Time)

Location: Toronto, ON

Operating Hours: 8:30AM - 8:30PM

Shifts: Mid-Day, Evening, Weekends, Holidays, Open Availability Preferred

Shift Duration: 8 Hours/Day

Language Requirements: English (French proficiency an asset)

Promotion Eligibility: Eligibility based on performance evaluations, every 6 months

Reporting to: Customer Experience Manager

About UNIQLO

UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!

How You’ll Contribute:

Deliver exceptional service and develop lasting relationships with customers via UNIQLO channels for communication - telephone, email and live chats
Respond to queries related to products, services, processes and policies
Assist customers with placing orders and navigating our e-commerce site
Handle and resolve complaints according to established policies and procedures
Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy
Work with supervisor to liaise with retail stores and resolve customer concerns to improve store experience
Utilize multiple systems and platforms to research and determine best course of solution based on the customers’ needs
Any additional duties that are necessary due to the evolving needs of the business

What We Are Looking For:

Ability to provide exceptional customer service through telephone, email, and multiple chat interactions in English and French
Excellent interpersonal skills and the ability to work well in a team environment
Excellent oral & written communication skills in English and French
Strong computer skills and comfort navigating multiple systems simultaneously
Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities for each interaction
Ability to quickly learn new software and use multiple systems & platforms
Ability to adapt to changing demands of the work environment
Positive attitude and open to constructive criticism and continuous improvement in performance job functions
Must be punctual and have reliable transportation or commute options
High level of professionalism and integrity
Must have availability during evenings, weekends, and holiday hours as directed by business needs
Must have availability to travel domestically or internationally on work assignments when required as per business needs
Some knowledge or awareness of the UNIQLO brand and product

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation

Uniqlo Canada

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