Our team is passionate about artistry and craftsmanship. Every member not only has this passion, but is backed by years of experience.

Our job doesn’t feel like work, because we do what we love – build beautiful windows and doors. No two are the same. Each has the personality and design requirements of the home it’s being installed in, varying in design, colour and detail. And that’s why our work is so close to our hearts.

JOB BRIEF:

The Service Technician is responsible for providing different services, such as diagnosing problems, making repairs, and/or replacing parts on-site.

RESPONSIBILITIES:

· Correct manufacturing defects on site, using appropriate tools for jobs that include but are not limited to:

o Reglazing windows, patio doors, entrance doors and/or sidelites

o Replacing hardware for all window types, patio doors and entrance doors

o Replacing screens for windows and doors/patio doors (retractable or sliding)

o Replacing slabs on entrance doors

o Replace components of entrance doors as required (astragal, cladding, burlap etc.)

o Adjust hinges on entrance doors

o Adjust or replace the sash on operating windows in the event of sagging or out of tolerance/square

· Conduct water &/or air infiltration tests and remedy where possible while on site

· Conduct inspections of installed KV products to confirm claims of defect, reporting findings only to the KV Service manager or personnel

· Assess if issues reported are caused by manufacturing defects or a result of improper installation, and correct only manufacturing defects while on-site when possible

· Take pictures and measurements of the product on-site for reports to the Service Manager

· Obtain sign-off from the homeowner at the conclusion of the service call

· Report any issues immediately to the Service Manager

· Complete service reports at the conclusion of all calls and provide reports to the Service Manager on a weekly (minimally) basis

· Inspect and load all products required for service calls according to the service schedule

· Unload and distribute materials at the end of each service schedule according to instructions from the Service Manager/Plant Manager

· Maintain a clean and properly stocked service vehicle

· Conduct service calls in a professional and courteous manner

· Ensure the service vehicle is well maintained and in good working order (circle checks), and that the GPS is active while on duty

· Drive in accordance with the Highway & Traffic Act (Ontario) and according to posted speed limits

· Regular overnight trips required to either Ottawa and/or Windsor area

· Only transport KV product &/or personnel in Service vehicle & while on site

· Service vehicles to be used for KV purposes only

· No smokingin KV Vehicles or while on job sites

QUALIFICATIONS & REQUIREMENTS:

3-5 years of experience as a service technician in the window and door industry
Clean driving record
Excellent customer service and communication skills
Able to work independently
Time management skills
Physically fit to lift heavy products safely without causing injury or damage

JOB TYPE:

· Full-time

SCHEDULE:

Monday to Friday
40 - 50 hours/week (including travel time)
Some overnight stays

Job Type: Full-time

Benefits:

Dental care
Extended health care

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Experience:

Service technician: 2 years (required)

Licence/Certification:

Driver's License (required)

Work Location: On the road

Windows & Doors Manufacturer

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Service Field Technician (Windows, Doors, and Patio Doors)