Overview:
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
Responsibilities:
About the role:
The Remarketing Solution Inspection Coordinator ensures inspections are done within service level expectations. This team member is responsible for completing a wide variety of complex tasks and has direct contact with other departments and external vendors. They ensure inspections are done accurately and consistently with quality assurance checks. Achieving optimal business results and department objectives in this position directly affects the financial results of the company.
- Review and analyze to ensure the most positive impact is achieved on inspection charges
- Send new inspection requests, ensure inspections are completed, analyze and follow up on vehicles that have been inspected following the guidelines established by the Leadership Team
- Ensure provincial and federal regulatory compliance as it applies to the inspection of the vehicle
- Complete special projects as requested by the Leadership Team
- Learn new processes and take on additional responsibilities as needed for team member's own development as well as to improve the department's overall performance
- Provide a valuable contribution to team objectives, maintain positive relationships, take the initiative to assist others, demonstrate flexibility, and adapt well to change
- Assist other areas of Remarketing where needed.
- Other duties as assigned.
Qualifications:
What makes you a dream candidate?
- Related auto industry knowledge.
- Provide excellent customer service through verbal and written communication.
- Working knowledge of Microsoft Products: Excel, Word and Outlook.
- Ability to work in a fast paced and potentially stressful environment with little assistance or interaction from Team Leader.
- Expert problem solving and decision-making skills.
- Ability to build relationships, relate to others and constructively interact with a variety of people and situations, both internal and external to the company.
- Ability to analyze, make judgment calls and prioritize work responsibilities.
- Must have a track record of excellent reliability, dependability, and ownership skills.
Experience:
- Previous experience in quality assurance or customer service and in performing general office duties in a banking/finance related environment preferred.
- Secondary School Diploma required.
- English & French preferred
What we offer:
- Excellent Health, Vision and Dental Benefits
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Hybrid work schedule offered; ability to work a portion of your week from home
- Acess to free parking and gym onsite
- Access to four different cafes onsite
