About the RMG
The Robert McLaughlin Gallery (RMG) is looking for someone who believes in connection, caring, and creativity to join our team as a Visitor Engagement Assistant. You are positive, energetic, thoughtful, and collaborative.
We are currently looking for someone to join the Visitor Engagement team who primarily has flexible availability working 6-20 hours on weekdays, weekend days, and occasional evenings for events and late openings. In your cover letter, please let us know your ideal scenario for the number of hours, days and times you are available.
Job description
The Visitor Engagement Assistant (VEA) supports work that is vital to the RMG’s successful operations and helps to provide a welcoming guest experience for all our visitors. The VEA provides exceptional customer service to visitors; supports operations for the shop, front desk; and public and private events. They are often the first staff member with whom a Gallery visitor interacts and must communicate knowledgeably and enthusiastically about exhibitions and other Gallery activities as well as lead exhibition tours.
The VEA role is ideal for someone wanting to gain a variety of skills in a cultural institution or looking to start a career in the sector. We are committed to building capacity and to increasing knowledge for emerging professionals. No two days will ever be the same! Shifts will be based front of house at the front desk or shop and actively supporting events.
VEAs contribute to a workplace culture that values accountability, belonging, and care to foster respect and trust amongst the entire team. You believe in and take action towards an equitable and inclusive environment that values and encourages each person’s potential.
The VEA reports directly to the Manager of Operations. The VEA collaborates regularly with the Curatorial and Learning + Engagement teams.
Responsibilities
- Provide superior visitor service and satisfaction to ensure an excellent experience for all
- Project a positive image, serving as an ambassador for the gallery
- Maintain clean, professional welcome area and proper cashier operations by following policies and procedures
- Responsible for a broad range of activities including selling memberships and shop inventory
- Relay accurate information about planned programs and events, and direct inquiries to appropriate staff as needed
- Monitor guest compliance with health and safety protocols; sanitize high touch areas
- Handle customer service issues/questions in a professional, polite, and positive manner
- Engage with guests in the exhibit spaces
- Assist with the preparation and teardown of spaces for upcoming rentals, including the coordination of deliveries, allocation of equipment, and the set-up of furniture
- Provide bar and food service as needed at events
- Assist with the of supervision public and private events including the coordination of the activities of caterers, other subcontractors, and/or vendors
- Assist with client relations, correspondence, inquiries, and tours for rental spaces
- Assist with RMG Shop customer sales, inventory tracking, merchandising, and promotion
- Assist with social media management and digital retail promotion
- Generate detailed sales reports and spreadsheets
- Assist with management of online store platform(s)
- Perform general administrative tasks
- Support reconciliation and data entry alongside the Director, Finance + Operations
Working Conditions
- Some heavy lifting, set-up and movement of furniture, some long periods of standing/walking around Gallery spaces
- Some reaching, kneeling, set-up and take down required
- Smart Serve certification will be required, can be completed once in post