Start Date: October 21, 2024 (can be flexible with the start date)
Salary: $45K – $50K pending experience
Benefits: Health & Dental
Term: Permanent, Full Time (35 hrs a week)
Hours: 11:30am-7:30pm, Tuesday – Saturday
Location: In person, with some remote work possible.
City/Town: Toronto, ON
Vacation: 10 days plus an additional week of company holiday closure in December and July and 12 sick/personal days
Organization Description
Theatre Passe Muraille is known for developing innovative and daring Canadian theatre, but we exist to support our communities. From encouraging independent and emerging artists, and multicultural work, to inspiring our staff and artists to work collaboratively, Theatre Passe Muraille works to ensure all voices are represented on our stage.
Typically, Theatre Passe Muraille produces and/or presents 6-8 shows a year and hosts rental companies and festivals throughout the year. Theatre Passe Muraille operates 3 performance spaces — a Mainspace Theatre (185 seats), a newly renovated Backspace Theatre (55 seats), and a Cabaret/Bar space (capacity of 100).
Job Description
The Patron Services Manager oversees everything related to Box Office, Front of House and Bar Management at Theatre Passe Muraille, including hiring, scheduling and supervision of FOH staff and volunteers.
Reports to: Artistic Producer
Direct Reports: Manages all the Box Office, Front of House and Bartender STAFF (approx a staff of 13)
Key Responsibilities:
- Maintaining the Box Office System, including inputting and updating performance and patron information.
- Scheduling, managing and being on call to Patron Services Associates (Box Office /Front of House staff and Bartenders)
- Ensuring a smooth and efficient flow of patrons into the venues
- In conjunction with Production and Facilities Manager, ensuring that the theatre and washrooms are clean and organized
- Supporting the Producer and Leadership at TPM with any events such as Opening Nights, Donor’s Events, etc.
- Responding to online, telephone and in-person inquiries and ticket sales
- Responsible for Volunteer Recruitment and Coordination
- Managing the TPM Bar
- Acting as a Patron Services Associate (Box office, Bar or Front of House Staff) as needed
- Participate as a committee member for the Health and Safety Committee at TPM: and update FOH/BOX policies to increase staff safety, while ensuring the training and follow through on these policies are done by staff
- Ensuring to keep ACCESSIBILITY top of mind with all our processes and interactions with patrons, artists and Staff.
- Available to take box office phone calls during work hours and returning voicemails when possible.
- Processing, balancing and reconciling box office sales
- Liaising with rental companies in regards to staffing, performances and ticket sales
Accessibility
TPM believes in fostering an inclusive, accessible, and equitable environment and we are committed to reflect the diversity of our community and our city. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you identify as a person with a disability, and require the information in this application in an accessible format, or an accessibility accommodation, including American Sign Language (ASL), to participate in any part of the recruitment process, please contact Indrit Kasapi at indritk@passemuraille.on.ca or at 416 504 8988 extension 2144 to make a request.
If you wish to provide a video or audio application, please upload your application and provide the appropriate link and password (if applicable) via email to Indrit Kasapi at indritk@passemuraille.on.ca