As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw
is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our
programs, and in all of our hiring for staff, artists, and in the recruiting of board members. The
Shaw is committed to a future when our theatres joyously draw on and include all peoples,
fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity
employer committed to a barrier-free recruitment and selection process. We encourage and
invite applications from applicants who identify as Indigenous, Black or as persons of colour
(IBPOC), the LGBTQ2+ communities and those identifying as gender female. In accordance with
Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure
a fully inclusive environment, please advise Human Resources if you require an accommodation
throughout the recruitment process. We will be happy to assist.
We acknowledge and honour the land upon which we gather as the historic and traditional
territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the
Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.
Position: Distribution & Reception Coordinator
Department: Distribution and Reception
Compensation: $40,500 annually
Hours: Monday–Friday 35 hrs/wk (including one hour for lunch, permanent, full-time, with
benefits available after three months)
Reporting to: Distribution Supervisor and Reception Supervisor
Distribution Responsibilities
• Sort and distribute postal mail, interoffice, couriers and parcels
• Deliver postal mail and print projects throughout the site
• Coordinate and prepare projects for printing from start to delivery; electronic file conversion,
document scanning and enhancement
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establish and maintain quality controls to ensure work accuracy
• Respond to first level phone calls from end users of photocopy equipment to determine
problem, clear paper jams, run test copies and determine status of copier
• Replace photocopier toner, stock paper and maintain cleanliness of workspace
• Run reports as needed
Reception Responsiblities
• Cover Reception area daily lunch breaks and additionally, in coordination with both Distribution
Supervisor and Reception Supervisor, cover Reception as required
• Provide front line security for backstage admittance; ensure visitors sign in, wear Shaw visitor’s
badge
• Answer telephone calls, greet company members, patrons and visitors in backstage area
• Use an internal paging system to make company announcements as required
• Troubleshoot basic telephone issues; voice mail, console, telephone, conference calling
• Assist in maintaining patron addresses in the Tessitura constituent database
• Assist with parcel deliveries, lost and found.
Qualifications
• High School Diploma or equivalent work experience
• Experience working in a mail room, copy centre, customer service or reception role.
Skills
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Ability to remain confidential and discreet
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary
• Eligible for Canadian Passport to travel to the U.S.A.
Other
• Present a professional image at all times to customers and vendors
Please Note: All new hires must provide proof of COVID-19 vaccination, (e.g. two earlier
vaccinations + booster or the current COVID-19 vaccination (after October 2023) at least five
days prior to start date.
Interested candidates should submit their cover letter and resume prior to 5:00pm, September 6,
2024, VIA EMAIL ONLY, to:
Attention: Director Human Resources
Email: dlg@shawfest.com
Shaw Festival Theatre: 10 Queen’s Parade, Box 774, Niagara-on-the-Lake, ON L0S 1J0 Canada
We thank all applicants in advance for their interest in the position, however, only those selected
for an interview will be contacted
Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com