Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Executive Director, the Audience Services Manager will be accountable for supporting the operations of the Aurora Cultural Centre to realize the mission of the Aurora Cultural Centre (ACC) and support operational requirements of Aurora Town Square (Town-owned facility). The Audience Services Manager builds and implements audience services to ensure a safe and the highest quality customer service experience to patrons who attend ACC programs and rental client events at Aurora Town Square.
This full-time position requires the successful candidate to be available on a flexible schedule evenings and weekends to support Front of House Team and events as well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team. It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational. The successful candidate will possess excellent communication and interpersonal skills, have proven Front of House and volunteer management skills and be a generous and compassionate team member. They will be a key member to deliver on the Centre’s reputation for highest customer service quality. The Audience Services Manager will maintain strong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.
There are two main elements of this position.
- Front of House: ACC has a robust performing arts program that currently hosts 27 professional live performance events from September – June (2024-2025 Performing Arts Season). As an additional service to the Town, we support rental clients who book Aurora Town Square and require technical and Front of House services. This position facilitates all Front of House requirements for both ACC and rental events.
- Volunteers: As part of Front of House services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support, gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positions required, including all reporting requirements. You can find information about the program here: (Volunteer Page on Website) We have a complete volunteer handbook that meets the standards of Imagine Canada.
As with all positions at the Centre, the Audience Services Manager will be required to be flexible, punctual and possess excellent customer service skills. This position will require multi-tasking and liaising with various members of the staff team on a variety of projects.
Full details online.
