At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you
Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation, tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.
You’ll Be Responsible For
- Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.
- Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.
- Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.
- Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.
- Monitoring fraud systems and escalating any system errors/issues without delay.
- Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.
- Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs
You Bring
- A recent graduate or currently pursuing a university degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.
- Must be eligible to work for Interac Corp. in Canada.
- Possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.
- A multitasker who can prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.
- Understand the importance of customer service principles and delivering a high quality of service to partner organizations.
- Highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel.
- Willingness to work shifts in a 24x7 environment.
Interac Requires Employees To Complete a Background Check That Is Completed By One Of Our Service Providers. We Use This Service To Complete The Following Checks
- 5-year employment verification;
- Canadian criminal record check;
- Education verification;
- Canadian ID cross-check;
- Public safety verification; and
- Credit inquiry
How We Work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you