Customer Service Representative

Town of Oakville • Full-time • Oakville, ON, CA • C$ 55.18k - C$ 67.26k / year • 3w ago

Job Details:
Permanent Full Time CUPE 1329

Posting Status:
Open to all Town of Oakville employees and external applicants

Closing Date:
Applications for this position must be received at oakville.ca by no later than 11:59 pm on September 22, 2024.

This position reports to the Supervisor Support Services.

Job Responsibilities:

Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
Receive, process, and follow-up on program registrations, memberships, and facility booking requests
Receive and provide accurate information to public and internal clients
Provide support for customers using the online registration system
Provide support in administration of fee assistance program
Update and maintain client data base as needed
Perform program modifications on behalf of department staff as needed
Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point of Sale system
Preparation and reconciliation of daily bank deposits
Support customer account inquiries and follow up with various department staff to resolve accounting issues
Provide support to other department staff as required
Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
Responsible for sorting and processing mail and deliveries
Maintain accurate document record retention
Ensure all data entry complies with Town policies and procedures
Generally promote the overall operation of Oakville’s Recreation & Culture department goals
Perform other duties as assigned

Qualifications:

Completion of two year college diploma, preferably in Business Administration, Hospitality or Recreation and Leisure, or a related field of study with a minimum 2 years of related experience in customer service/public relations.
Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities.
General knowledge of accounting principles for cash handling.
Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail.
Ability to effectively communicate both verbally and in writing.
Proficiency in Microsoft Office Suite.
Knowledge of the Xplor Recreation software system would be an asset.

DATED: September 11, 2024

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for each of the testing and interview components of the recruitment process is 80%.

We thank all applicants and advise that only those selected for an interview will be contacted.