Job Summary:
Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members.
Duties & Responsibilities:
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Project a professional manner with an emphasis on customer service and hospitality
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Ensure compliance with the grooming and uniform standards of the company
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Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service
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Ensure his/her duties are carried out in accordance with company policies.
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Provide prompt, professional and courteous service to customers in a personalized and refined manner.
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Data entry of aircraft fuel quantities into database
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Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)
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Occasionally driving customers to and from the terminal
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Develop a positive working relationship with team members and passengers
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Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements
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Ensure fuel and service orders are fulfilled in a timely manner
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Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions
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Provide air/ground communications using a Unicom radio
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Administrative duties including basic filing and organization of passenger records and files
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Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
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Other administrative duties as assigned.
Behavioural Competencies:
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
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Teamwork: Working collaboratively with others to achieve organizational goals.
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Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
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Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
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Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
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Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
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Ability to handle stress well and work under pressure.
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Ability to obtain necessary security clearances
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Ability to obtain Restricted Radio Operators Certificate
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Ability to work on a permanent basis in Canada
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Work rotating shifts including days, afternoons, evenings, weekends, and holidays
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Dependability (must possess a clear attendance record and reliable on-time reporting for work
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Full G2 license (or out of province equivalent) with a clean Driver's Abstract
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.