Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #30458: Support Services Clerk
- Union: CUPE Local 5167
- Job Description ID #: XXXX
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on September 18th, 2024.
- Duration: up to 18 Months
This vacancy is for a period of up to 18 months as a result of a vacancy.
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.
We are looking for high performing public servants who are interested in experiencing a challenging, rewarding,
enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client
service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal
goals, professional goals and contribute to the goals of the organization will result in high job satisfaction. The
Children’s & Home Management Division leads, plans and manages city wide early years and child care systems and provide comprehensive evidence based support services to children, families and the community.
SUMMARY OF DUTIES
Reporting to the Manager, Business Supports, the successful incumbent will perform clerical and reception duties to support the child care service teams and the broader Children’s Services & Neighbourhood Development.
GENERAL DUTIES
- Inputs client information and changes in computer; retrieves client data from computer.
- Receives and answers inquiries from public, clients and staff.
- Maintains confidential client and correspondence files.
- Schedules meetings.
- Receives incoming mail and processes outgoing mail.
- Processes invoices from Purchase of Service agencies.
- Processes therapeutic referrals.
- Processes intakes through on-line applications
- Assigns client files to fee subsidy team and special needs coordinator
- Types referrals, contracts, reports, meeting minutes, and correspondence from copy.
- Receives clients and visitors.
- Processes and submits monthly Presto Pass Voucher and individual vouchers.
- Scan and upload documents.
- Orders and receives office supplies.
- Performs other duties as assigned which are directly related to the major responsibilities of the job.
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton
corporate and departmental policies and procedures related to Occupational health and Safety.
QUALIFICATIONS
1. Previous administrative/clerical experience normally acquired through a combination of education and relevant
business office experience.
2. Previous experience in a computerized environment. Working knowledge of Windows Office XP, Microsoft
Office (Word Intermediate and Excel Basic).
3. Demonstrated ability to input data at an acceptable speed i.e. 50 w.p.m.
4. Demonstrated ability to communicate effectively verbally and in writing with departmental staff and the
public.
5. Must have strong customer service skills, conflict resolution skills, and experience interacting with the public
6. Must have a good knowledge of Business English and office procedures.
7. Knowledge of Children’s Services & Neighbourhood Development procedures and the Child Care and Early
Years Act preferred.
8. French language would be an asset.
9. Must have strong organizational skills and demonstrated ability to manage and prioritize conflicting
deadlines.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.