BroadView Software in Toronto is a 60+ person company that builds software for the broadcast industry. Our clients are interesting and varied. Our footprint is worldwide. In business for over 30 years, we have consistently punched above our weight, competing against international giants to win clients with our responsiveness, ingenuity and client-centred service.

The Technical Operations Support will provide technical support for internal and external clients to ensure smooth operation of BroadView’s applications, systems and databases. The TechOps Support will use their analytical skills to diagnose and resolve issues, and problem solve to provide innovative solutions. The TechOps Support will work with the TechOps Team to deliver detailed solutions and project implementations.

The TechOps Support must be available during business hours along with rotational after-hours (including evenings & weekends) support to correct any critical/time-sensitive issues impacting the application and to perform scheduled regular maintenance and project work.

The salary range for this position is $75,000 - $85,000 annually.

Why BroadView?

Great culture - friendly, supportive, family-friendly
Regular company and team-building events
Hybrid work environment, with required infrastructure support in our Toronto Office
Company-supplied equipment and tools for the role
Competitive benefits (for you and your family)
Competitive salary
Three weeks' vacation to start
Paid sick days

Responsibilities Include

Communicate with employees and clients to resolve infrastructure problems or issues
Installation and Deployment of BroadView application and software (internal and external)
Incident management- troubleshooting and issue resolution
Monitor the ticket queue and automated alerts, take suitable actions
Assist clients to use and access our applications and ensure internal support team can reach client systems
React quickly to live systems issues and service problems to minimize downtime and restore service
Perform routine and scheduled maintenance tasks, including regular after-hours and weekend activities
Maintenance and operation of Data Centre Host servers, VMs, and network hardware
Investigation and resolutions of BroadView system warnings
Work with third party vendors to support internal software, hardware and services
Maintain inventory for IT assets and applications
Implement and monitor Cybersecurity controls
When identified, take ownership of special projects. Depending on the project scope, ownership may include any or all stages of the project life cycle: analysis, planning, development, testing, documentation, implementation, and knowledge-sharing
Maintain technical skills current with BroadView’s supported technologies and perform certifications and training as needed
Ensures that technical issues are identified pro-actively and communicated effectively
Other technical support as required

Skills

A strong understanding of Windows operating systems, Linux systems, networking concepts, common protocols and basic security concepts
Understanding of Virtualization, Storage and Server backups
Understanding of Database operations such as backup and restoration
Understanding of Cybersecurity frameworks, controls and safeguards
Ability to troubleshoot problems and issues to resolution

Desired Experiences

Minimum 5 years of technical support and operations experience
Familiarity with AWS services and Azure (Microsoft 365)
Information and cybersecurity management
Linux and Ubuntu familiarity
Technical support and operations experience
Root cause analysis
Scripting

Required Competencies And Qualities

Excellent verbal and written business communication skills
Exhibits intellectual curiosity by seeking ways to understand, solve problems and do things better
A positive and supportive attitude
Acts with professional honesty and integrity
Ability to work independently or within a team environment and handle multiple issues simultaneously
Excellent organizational skills and attention to detail
Strong problem analysis skills
Ability to convey technical concepts and recommendations to non-technical individuals
Ability to properly prioritize multiple simultaneous tasks
Ability to work under the pressure of frequent and tight deadlines
Energetic, motivated, and decisive individual

Nice To Have

Additional industry certifications (ex. Microsoft, AWS, networking, Cybersecurity)

Broadview Software Inc is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Broadview Software Inc will make accommodations available to applicants with disabilities upon request during the recruitment process.

Broadview Software Inc is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, Broadview Software Inc will provide reasonable accommodation for any applicant, as requested during the hiring process.

Broadview Software Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Broadview Software Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons.

Broadview Software Inc strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Broadview Software Inc will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

BroadView Software jobs

Technical Operations Support