Who We Are

LearnFormula is like a "Netflix" for Professional Development or those looking to upgrade their skills using online courses. We sell courses to Accountants, Lawyers, HR professionals and Professional Egnineers who require continuing education each year to maintain their license. We put people at the center of everything we do, both our customers and our employees.

It Comes Back To One Of Our Core Values

High Performance - We have a “performance first” orientation and ambitious plans for the company. This means ample opportunity for those who join us to make a big impact.

Be Good - We hire people with big hearts and foster an environment where they can be themselves and do their best work. We celebrate individuality and diversity and provide our employees with the opportunities, the resources and the support they need to thrive and flourish.

No a-holes – this one is self-explanatory.

We are on a mission: we hire creative, intelligent, talented people; we build great products that delight our customers; and we are doing it in a rewarding way– a way that feels good and makes us proud to be part of LearnFormula.

The Role

We're looking for a Customer Success Manager to join our team in Canada. In this role, you will learn every aspect of the LearnFormula sales process, positioning you for the opportunity to grow. We sell courses to people who need courses every year, and we believe we have the best product offering in the space with 10,000+ courses from close to 1,500 vendors in our marketplace.

What You’ll Be Doing

This role is a hybrid role that includes an inbound warm sales process (including cold calling and emailing), and ends ultimately when a customer is happy and onboarded and watching continuing education.
The purpose of the role is to do whatever it takes to give a customer a great customer experience throughout the onboarding process.
The role will including some elements of customer support, sales, working with people, providing and offering upgrades and downgrades to retain as many customers after the first year.
You'll need to be great at communicating benefits, explaining our courses, overcoming technical, budgetary, and/or competitive sales objections to position LearnFormula products against the competition
You'll need to be an expert at self-managing your schedule, tracking, and reporting on all activities and results using Clickup and our internal CRM (training to be provided).

What We’re Looking For

Minimum of 6 months experience in a sales or customer success capacity (marketing or sales background/internship experience is preferred). A do-er with success!
Comfortable using phone/zoom call on clients/potential and existing clients to educate and offer the right products and offerings.
Positive and energetic phone/zoom skills, excellent listening skills, strong writing skills.
Someone who takes ownership of their career thrives when they are out of their comfort zone, and has a track record of pushing themselves to grow both professionally and personally
Outstanding organization and time management skills
A competitive team player with a ‘can-do’ attitude who can deliver results

Compensation

We offer a healthy base salary, full benefits, dental coverage, and a bonus/commission structure with on-target earnings of $120,000 in the first year.

Job Type: Full-time

Pay: $50,000.00-$120,000.00 per year

Benefits:

Dental care
Extended health care

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Monday to Friday
No weekends

Supplemental Pay:

Bonus pay
Commission pay

Work Location: In person

Application deadline: 2023-05-12
Expected start date: 2024-08-06

CPDFormula - Professional Development for CPAs jobs

Customer Success Manager