Resource Coordinator

Full-time, Monday to Friday, 8:00 a.m. to 4:30 p.m.

Work from office position. Our office is located in Toronto (Bloor Street East across the street from the Sherbourne subway station)

About All Languages Ltd

All Languages is an Interpreting and Translation services provider, in business since 1971. We are Canadian owned and operated, and work with clients and vendors around the world. We are focused on customer satisfaction, and use technology to continuously improve processes, and client and vendor communication.

Position Overview

As a Resource Coordinator, you are a seasoned client professional, and are able to build strong business relationships by understanding their needs and exceeding expectations. You can coordinate many orders concurrently, and can successfully assign and manage vendors to orders by matching their skills and availability. You thrive in a fast paced environment, are productive, organized, and helpful. You communicate well with team members, understand the importance of workload balancing from a team perspective, and are not afraid to ask for help, or reach out to help others.

Responsibilities

Process quotes and orders, confirm timelines, coordinate projects and assign/manage vendor resources
Answer client questions and promote the appropriate level of linguistic services to meet client needs
Prepare and maintain all project-related documentation
Work in MS Office, CRM and industry-specific software
Ensure vendor resources are paid and clients are accurately charged
Quote and order follow-ups, customer courtesy calls, documentation and resolving customer complaints
Answer vendor questions and provide assistance with low level technology questions
Support Team Leads
Support Receptionist during vacations and/or high volume periods

Education

Successful completion of a post-secondary degree or diploma

Experience

3+ years of relevant B2B customer service experience

Skills

Strong interpersonal, telephone and written communication skills
Courteous, professional, dynamic and well organized
Keen attention to detail
Critical thinker with strong problem-solving and trouble-shooting skills
High energy and ability to work within a team environment and individually

Assets

Experience in dealing with diverse communities
Fluent in a second language
Translation & Interpreting industry experience

Why All Languages Ltd?

Competitive salary
Performance incentives
Friendly work environment
Professional development and opportunity for advancement
Monthly company events

We appreciate all submissions; however, only short listed candidates will be contacted.

· Professional development and opportunity for advancement

Job Type: Full-time

Additional pay:

Bonus pay
Overtime pay

Benefits:

Company events
Dental care
Extended health care
Paid time off
Vision care

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)
Administration/Office: 2 years (required)

Language:

Any Second Language (preferred)
English - fluently (required)

Work Location: In person

All Languages Ltd jobs

Resource Coordinator