The successful candidate will provide support, including but not limited to:

Liaise with staff and others daily ensuring professionalism at all times
Be responsible for new user setup and staff departure procedures
Provide technical support to staff for various IT solutions and services within ETFO
Responsible for monitoring and responding to the IT Helpdesk ticketing system in a timely manner
Escalate issues/tickets to the next tier of support within the team
Install, manage, and troubleshoot computer hardware and software
Administer, maintain and update IT hardware inventory
Primary liaison to audio/visual support and services
Provide conference and meeting room set-ups
Provide on-call coverage and support as required
Other duties as assigned by the manager or designate

Skills required for this position include, but are not limited to:

A minimum of a two-year diploma, post-secondary college/university education in the area of information technology
Technical support work experience (hardware, applications support, networking, VOIP phone systems, mobile devices and audio/visual equipment)
Advanced computer support skills, including but not limited to Windows/MacOS, Microsoft Office 365, Microsoft Dynamics 365, MS Suite of products, mobile device setup, and application troubleshooting, and the ability to learn and support new programs
Ability to communicate positively with staff members, and political and organizational representatives, while maintaining a high level of professionalism and confidentiality
Outstanding interpersonal, written, and verbal communication, decision-making, problem-solving skills and detail-oriented
Ability to work independently and prioritize tasks
Excellent organizational skills with the ability to multi-task, thrive in a fast-paced environment, adapt quickly to change, and develop new skills
Ability to safely lift approximately 10 lbs or more
This position involves the performance of duties after business hours, with paid overtime

Applications, including a cover letter and resume, must be submitted before midnight, Monday, June 17, 2024, quoting posting #202324-14 in your subject line.

ETFO is an equal-opportunity employer. As such, it encourages groups who have been historically disadvantaged with respect to employment to apply for positions in the Federation. Individuals are encouraged to self-identify.

ETFO is committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants may contact the Human Resources Department at 416-962-3836 or etfohr@etfo.org.

Job Type: Full-time

Pay: $67,500.00-$85,900.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
On-site gym
Vision care

Flexible Language Requirement:

French not required

Schedule:

Monday to Friday

Work Location: In person

Elementary Teachers' Federation of Ontario jobs

IT Support Assistant